Sincerely

Was this a useful letter to write?

Ian Henderson
Transport for London
PO Box 33
Ross-on-Wye
HR9 9WA

Dear Mr Henderson

RE: Maximum Cash Fare Charged, Sat. 20th January 2007

Thank you for your letter (undated) letting me know that I have been charged
the maximum cash fare for my travel on 20th January.

On 20th January the Northern Line was not operating from Warren Street
Station. When I found (at the entrance to the Northern Line platform) it was
not possible to continue my journey by Tube the ticket barrier supervisor
let me out of the station and told me what bus to get and where to get it. I
asked him if I would be charged for a journey I had not made, and he said,
"no". I believed him, though I noticed he said it rather quietly. Now I see
why.

Since I was acting according to instructions, I wish you would give me the
money back. If not, I will probably survive. I'll have to remember to pay
less attention to what the staff on the Underground are telling me, though. That
would be a bit sad, wouldn't it? Especially in an emergency.

Yours Sincerely
etc